Data Protection

Melbet Mobi Privacy Policy

Last Updated: January 2026
Published in Bengali
SSL encrypted
GDPR Compliant
Our commitment
Your data is safe with us

Melbet Mobi places the highest importance on user privacy. These six core principles form the foundation of our data protection approach.

SSL Encryption

Every transaction and personal detail is protected with 256-bit SSL encryption, making it completely inaccessible to any third party.

Secure Data Storage

Your data is stored on secure servers. Regular security audits and backups are carried out to ensure data integrity and protection.

No Sale of Data

Melbet Mobi never sells your personal data to third parties. Your information is used solely to ensure the quality of your experience.

Minimal data collection

We only collect data that is strictly necessary to provide our service. We do not ask for personal information beyond what is needed.

Right to Data Control

You can request to view, correct, or delete your stored data at any time.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time through your account settings or by contacting support.

Last updated: 1 January 2026
1

Introduction

Melbet Mobi One of Bangladesh's most trusted online betting and gaming platforms. We believe your personal data belongs to you. Melbet Mobi's Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are.

This Privacy Policy applies to your use of Melbet Mobi's website, mobile application, and any other digital platform through which we provide our services. By using our services, you agree to the terms of this policy.

Melbet Mobi complies with international data protection laws. We strive to keep every process transparent. If anything is unclear, feel free to reach out to our support team.

This Privacy Policy was written in Bengali for the convenience of users in Bangladesh. In the event of any legal dispute, the English version shall be considered definitive.
2

What Information We Collect

Melbet Mobi We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Data Type What's Included How It's Collected
Identity Information Full name, date of birth, national ID number Registration Form
Contact information Email, phone number, address Registration & Profile Updates
Financial information BKash/Nagad number, bank account details Deposit & Withdrawal Form
Usage Data Betting history, login times, device information Automatically Generated System Logs
Technical Information IP address, browser type, operating system Cookies & session tracking
Verification information ID photo, selfie, proof of address KYC Verification Process
Important: Melbet Mobi will never ask for your password or full payment card number by phone or email. Any such request is a scam — report it to us immediately.
3

How we use your data

Melbet Mobi uses collected data for specific purposes only. Each purpose is clearly described below.

  • Account Management: Your information is used to create, verify, and secure your account. It is essential for confirming your identity at login and preventing fraud.
  • Payment processing: Financial information is used to process deposits and withdrawals, as well as to send payment confirmations and receipts.
  • Customer Support: Our support team uses your information to resolve your queries and complaints, enabling us to provide faster, more accurate assistance.
  • Legal Obligation: Using data to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements is mandatory under international law.
  • Service Improvement: We analyze usage patterns to make the platform more user-friendly. All such analysis is anonymized and does not reveal personal identities.
  • Promotional communications: With your consent, we may send you new offers, bonuses, and updates via email or SMS. You can opt out at any time.
  • Security Monitoring: Automated systems monitor your activity to detect fraud and suspicious behaviour.

Melbet Mobi never sells your personal data to advertisers or third parties. Your information is used solely to serve you.

4

Data Sharing & Third Parties

Melbet Mobi Your personal data is never sold. However, it may be shared with specific third parties in limited circumstances. The reason for each case is explained below.

  • Payment provider: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process financial transactions. This data is kept to a minimum.
  • Identity verification service: Identity verification details may be shared with approved third-party verification agencies as part of the KYC process.
  • Legal Authorities: Data may be disclosed to the relevant authorities in response to a court order, a request from an investigating body, or other legal obligations.
  • Technology Providers: Limited data is shared with trusted technology partners for cloud storage, cybersecurity, and analytics services. All partners are bound by strict confidentiality agreements.
When sharing data with any third party, Melbet Mobi ensures that the same standard of data protection policy is upheld by that party.
5

Cookie policy

Melbet Mobi Cookies are used on our website and app. These are small text files stored on your device that help improve your browsing experience.

  • Essential cookies: These cookies are essential for maintaining your login session and ensuring site security. They cannot be disabled.
  • Performance Cookies: Used to analyse which parts of the site are most visited in order to improve our service. Data is kept anonymous.
  • Functionality cookies: These cookies remember your preferred language, theme, and other settings.
  • Marketing Cookies: Used to show you relevant promotions. You can turn this off at any time.

You can manage cookies through your browser settings. Please note that disabling all cookies may affect the functionality of certain site features.

6

Data Retention Period

Melbet Mobi does not retain your data longer than necessary. Retention periods vary by data type in accordance with international law and regulatory requirements.

Data Type Retention period Reason
Account information 5 years after account closure Legal obligations
Financial Transactions 7 years Financial regulatory laws
KYC/verification documents 5 years AML Guidelines
Betting history 3 years Dispute Resolution
Technical logs 1 year Security Investigation
Marketing information Until consent is withdrawn User preferences

When the retention period expires, data is securely deleted or anonymised. The deletion process is audited on a regular basis.

7

Your rights

As a Melbet Mobi user, you have several important rights over your personal data. These rights are recognised under international data protection law.

Right to Know
To find out what data we hold on you, submit a request and we will provide full details within 30 days.
Right to rectification
You can request corrections to any inaccurate or incomplete information. Changes can also be made directly from your profile settings.
Right to Erasure
You may request that your data be deleted, unless we are required to retain it by law.
Right to restrict processing
You can request that we limit how your data is used for specific purposes.
Right to data portability
You can download your data in a standard format (CSV/JSON).
Right to Object
You may object to your data being used for marketing or profiling. Your decision will be respected.
To exercise any of these rights, email us at support@melbetmobi.bet with the subject line: "Data Rights Request".
8

Child Protection

Melbet Mobi Strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a child's information has been collected by mistake, it will be deleted immediately.

If any member of your household is a minor, please keep them from using Melbet Mobi. If you have any concerns, let us know — we'll act promptly.
9

Policy updates

Melbet Mobi may update this Privacy Policy from time to time. Any changes will be posted on the site, and registered users will be notified by email.

  • At least 30 days' notice will be given before any major changes take effect.
  • For minor updates, changing the revision date on the site will be considered sufficient notice.
  • Continued use of the service after any changes will be considered acceptance of the updated policy.
  • If you object to any changes, please contact us before closing your account.
Keep email notifications enabled on your account to stay up to date on the latest policy changes.
10

Contact us

For any questions, concerns, or requests regarding this Privacy Policy, please contact the Melbet Mobi data protection team.

  • Email: support@melbetmobi.bet
  • Subject: "Privacy Policy Inquiry" or "Data Rights Request"
  • Response time: Typically within 24–48 hours
  • Live chat: Chat button at the bottom right of the site, available 24/7

We are always committed to protecting your data. If you ever have a concern, don't hesitate to reach out — we're here for you.

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